Our hours during the COVID-19 outbreak may vary, as of June 15: 10AM - 3PM Tue - Sat. Our retail store is now open to appointments, as we follow recommendations on social distancing. We are accepting orders by phone, email, or online and arranging zero contact pick ups or deliveries. We're working hard adding products to the online store nearly every day, so check back often!

Charelli's Cheese Shop, Delicatessen, Catering & Gift Packaging

Store Policies

Shipping Policy

Please note that due to COVID-19, all shipping carriers have suspended shipping guarantees due to excessive delays during this time. Upon ordering you will receive tracking information to be able to see where your package is at (provided your chosen shipping method features tracking).

All orders will be processed and shipped during our opening hours, according to the shipping method selected at the checkout. We'll do our best to get your order on its way as soon as possible.

Currently we ship within Canada, international shipping coming soon!

We've arranged discounted rates with our couriers which are directly forwarded to your order, yet some remote regions may be subject to additional charges.

Orders containing perishable items

Due to the nature of perishable items, we've opted to require FedEx's fastest service for any order which contains items of these sorts, and we may move the shipping date to ensure fastest delivery. We do not guarantee freshness if the shipment is delayed in any case.

We will also package these orders uniquely to ensure temperature stability within the quoted shipping time-frame, and thereby the shipping costs may be higher. In some cases, it may be more cost effective to order perishable and non-perishable items separately to allow for lower shipping cost on the non-perishable items.

By ordering perishable items to be shipped, you are accepting the full risk of spoiled product. We reserve the right to decline an order which is not logistically viable.

Return Policy

We do not accept returns without a receipt. Instore credit only. All returns must be made within 10 days.

Any issues concerning the condition of merchandise received must be reported within 10 days of receipt of goods. No claims received after 10 days will be honoured.

Gift baskets and event tickets are non-refundable.

Perishable items which are shipped are non-refundable.

Terms of Service

All gift baskets are custom made. Please provide 48 hours notice. In case of cancellation 12 hours notice is required.

All alcoholic add-ons and products may only be purchased by those of whom are 19+ years of age with valid ID.

All real cheese cheesecakes are custom-made. One month’s notice is required for these very important orders.

Prices do not include applicable taxes and delivery. Prices are in Canadian dollars and are subject to change without notice. All items subject to availability.

Delivery rates vary depending on destination.

Privacy Policy

Charelli’s Cheese Shop, Delicatessen and Catering has created this privacy statement in order to demonstrate our firm commitment to privacy.

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

With the exception of credit card info, we store the information from your order form to allow us to track ordering issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@charellis.com with your request. We do not store any type of credit card information.

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@charellis.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

Charitable Donation Policy

Click to view or download the Charitable Donation Policy.